Effective: 2025

1. WHO WE ARE

TENTION is a human presentation agency based in the United States. Our website, www.tentionagency.com, provides information about our services, work, and ways to get in touch.

2. WHAT INFORMATION WE COLLECT

a) Information you voluntarily provide

We do not collect personal data through forms. If you contact us via email, we may store information you voluntarily share, such as:

- Contact information

- Affiliation

- Any information relevant to your inquiry or project

b) Information collected automatically

We use basic analytics tools (e.g., Google Analytics) to collect non-identifiable data about site usage, including:

- IP address

- Browser type

- Pages visited

- Duration of visits

- Referring website

This data is aggregated and used to improve our website and understand user behavior. It does not personally identify you.

3. HOW WE USE THE INFORMATION

We use the information we collect to:

- Respond to direct inquiries

- Communicate about potential collaborations

- Improve the structure, content, and performance of our website

- Ensure the technical integrity and security of our services

We do not use your data for advertising, profiling, or any form of unsolicited marketing.

4. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information.

We may share data only:

- With service providers that help us operate our website or analytics (e.g., Squarespace, Google)

- When legally required (e.g., to comply with a subpoena or legal process)

- With your explicit consent in the context of a working relationship

All service providers are required to handle your data in accordance with applicable privacy laws and our instructions.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

- Monitor site performance

- Improve usability

- Gather anonymous usage statistics

You can choose to disable cookies through your browser settings. Disabling cookies may affect some features or functionality of the site.

6. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

7. DATA RETENTION

We retain personal information only as long as necessary to:

- Respond to inquiries

- Fulfill our legal or contractual obligations

- Maintain business records

If you would like us to delete your personal information, please contact us using the email below.

8. YOUR RIGHTS

You have the right to:

- Request access to any personal information we have about you

- Ask us to correct inaccurate data

- Request that we delete your personal information

- Withdraw consent for future communications

If you are a resident of the European Union or California, you may have additional rights under applicable data protection laws, including the GDPR and CCPA. To exercise these rights, please contact us directly.

9. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we discover we have received such information, we will delete it promptly.

10. THIRD-PARTY LINKS

Our website may contain links to third-party sites (e.g., portfolio examples, service providers). We are not responsible for the content or privacy practices of these sites. Please review their privacy policies before providing personal information.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and marked with a new effective date. We encourage you to review this policy periodically.

12. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact us directly.

For terms of site use, please see our Terms of Service.